Feedback is out, advice is in | Sidekick Consulting

Why feedback is out and advice is in

Adam Grant recently said in an interview that he’s not sure that giving feedback works. But there are times when it is better to simply give 'advice'.

When you ask for feedback you get a lot of useless information – the good stuff makes you complacent and bad can be demoralizing.

Click the tabs below to learn the steps you can take to approach giving advice in an impactful way.

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Starting the conversation

Always frame the conversation positively. Show that your primary goal is their success and growth, not criticism.Remember, the way you initiate a conversation and the language you choose can significantly influence the other person's response, often determining whether they react defensively or are open to discussion.

Begin with a small agreement or "micro yes" to give the other person control over the dialogue. This acknowledgment shows respect for their readiness and comfort level.

Feedback can feel personal - especially when communicated poorly. Advice leads to a focus on future actions and the things that can be changed.

Situation, Behavior, Impact

Start with a reflection phase, allowing the individual to express their thoughts on the situation.

You can then utilize the SBI (Situation, Behaviour, Impact) model, developed by the Center for Creative Leadership, which focuses discussions on specific behaviors and their impacts, guiding the conversation towards actionable advice rather than vague feedback.

This helps keep the discussion objective and centered on behaviors that can be changed, showing a clear path for future improvements.

Ending the conversation

Ensure the conversation ends on a constructive note. Reiterate the positive behaviors and specific actions that can lead to improvements. Allow for a final reflection on the discussion to solidify understandings and commitments. Prepare to manage emotions and potentially take breaks if the conversation becomes intense.

Transforming feedback into future-oriented advice not only enhances communication but also strengthens relationships within your team. Dive into these strategies to foster a supportive and productive environment.

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